Indicators

Please click on an indicator for survey question examples.

Indicators for the e-commerce monitor for the measurement of ICT readiness¹

• investment in ICT (in relation to the gross turnover)

• inventory of ICT

• type of technology (connections, networks)

• applications (electronic banking, etc)

• website (existence and use)

• website user motive

• hindrances in use of electronic networks

• management vision

• buying/selling intensity

• steps in transaction procedures

• start date of electronic purchasing/selling

• purchase value/selling value

• type of purchase/sale (which product /service/ section)

• geographical source (national / international)

• method of delivery

• method of payment

• after sales service

• prognosis future purchase

Indicators for the e-commerce monitor for the measurement of ICT impact²

• employment

• substitution

• added value

• modernization

• new markets

• new business models

• competition patterns

• price effects

• internal management (processes)

• external: value chain

• market segment: winners/losers