CTC's manager, Imogen Bertin, founded the Telework Ireland association for teleworkers and the Communications Workers Union of Ireland trade union services for teleworkers. Imogen is a member of the Irish government's e-work Action Forum. CTC has operated telework helpline for enquirers since 1993 receiving up to 2,500 calls a year and has organised six Irish telework conferences. Imogen Bertin has presented at telework conferences in Berlin, Newfoundland, Brussels, Aarhus, Stockholm, and London and around Ireland (Forbairt Teleservices roadshows 1996).
Involvement in EU research projects and programmes: Regiodesk (online helpdesk, 1994); Telework Europa (online forum for teleworkers, 1995); Telemart (telework recruitment agency, 1994); ETD (European dissemination and awareness programme on teleworking, 1996); TOSCA (social observation of call centres, 1999). Member of the Irish government expert panel on the EU’s Fifth Framework Research Programme for Information Society issues. Approved evaluator of European Commission research projects in the IST area.